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How pick3 Handles Your Personal Data

At pick3, we collect only the data needed to run your account securely and process payments through UPI, Paytm and PhonePe — nothing more.

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pick3 How pick3 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of the data we hold, or need to report a concern, our privacy support team…

Email Privacy Support Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered account email so we can locate your records and respond within 72 business hours.
Live Chat Start a chat session directly from the pick3 website. Our support agents can log a formal data request on your behalf and provide a reference number so you can track progress without any follow-up calls.
Postal Address For formal written requests regarding data access, correction or deletion, you may write to our registered office. Postal responses are dispatched within 10 working days of receiving your letter at our address.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply industry-standard security controls at every point where your data is stored or transmitted.

Encryption in Transit and at Rest

All data — including payment details for UPI, Paytm and PhonePe transactions — is encrypted using TLS in transit and AES-256 at rest. No payment credential is ever stored in an unencrypted format on pick3 infrastructure.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from your account settings at any time; rejecting analytics cookies does not affect your ability to deposit or withdraw.

Account Security Measures

Two-step login verification is available for all accounts and strongly encouraged. If we detect an unusual login location or device, we hold the session and send a confirmation link to your registered email before allowing access.

Data Retention Periods

We retain account records for the period required by Indian financial regulations, typically seven years from the date of your last transaction. After that window, personal data is deleted or anonymised in line with our internal schedule.

Third-Party Data Sharing

We share data only with payment processors (UPI gateways, Paytm, PhonePe) and identity-verification partners strictly required to run your account. Each partner is bound by a data-processing agreement; none may use your data for their own marketing purposes.

Requesting Changes to Your Data

You may request to view, correct or delete your personal data by contacting [email protected]. We will verify your identity before acting on the request, and we will complete it within 30 days or explain in writing why an extension is needed.

Frequently Asked Privacy Questions

The questions below cover the data rights and privacy topics we hear about most from people with pick3 accounts in India. If your question is not listed, reach out via the support channels in the section above and our privacy team will respond directly.

We collect your name, email address, mobile number, date of birth and government-issued ID details for identity verification. Payment identifiers such as your UPI handle or Paytm-linked mobile number are also recorded when you make a transaction.

Payment identifiers are stored in an encrypted format and linked only to your account ID — not your full name or address. We never store your UPI PIN, PhonePe MPIN or full card number; those stay within the payment processor's secure environment.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. After identity verification, we will send a structured file containing every data point we hold, typically within 15 working days of confirming your identity.

Log in and use the account settings page for most corrections — name spelling, email and mobile number can be updated there directly. For identity document corrections, contact our support team via live chat or email; document changes require re-verification.

No. We do not sell or rent your personal data to advertising networks or marketing companies. Data is shared only with payment processors and compliance partners who are contractually required to protect it and prohibited from using it for their own purposes.

We retain transaction and identity records for the period mandated by Indian financial regulations — generally seven years. Once that period ends, your data is permanently deleted or anonymised so it can no longer be linked to your identity.

Contact us immediately at [email protected] or via live chat. We will freeze suspicious activity on your account, investigate the incident within 24 hours, and notify you of our findings along with any corrective steps we have taken on your behalf.

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