Reference

Legal terms for India access

We set out how your account use, data handling and local-law access work on pick3.

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pick3 Legal terms for India access
CONTACT ROUTES

How to reach the policy desk

If you want to ask about access, corrections or closure, use the contacts below rather than sending a general lobby query.

Email request Use the legal mailbox to ask for corrections, access queries or account closure. Include your registered details, the country tied to the account and the change you want, so we can route it to the right team.
Live chat If you need a quick route, open chat and ask for the policy team. We will say what document or confirmation is needed and whether the request can be handled where you are.
Written request For a formal request, send a written note from the contact method on file. That gives us a clear match to your account and a record of the action we take.
SAFE RECORDS

How we handle your records

We keep the legal side of your account simple: the data you submit, the cookies your browser accepts and the device checks used to protect sign-in are handled together, not as separate…

Data use

We use the details you submit to run account checks, confirm requests and keep the legal file aligned with your region. We do not treat those details as public content, and we limit access inside the team.

Cookie control

Cookies help us recognise your browser, remember session choices and reduce repeat sign-in checks. You can change cookie settings in your browser, but some legal request flows may need basic cookies to work correctly.

Account security

We ask you to keep your login private, use a device you control and tell us quickly if you spot access you do not recognise. Security checks may pause a request until the account is verified.

Retention

We keep records only for as long as we need them for account handling, audit trails, dispute queries and duties that apply under law. After that, the file is removed or reduced under our retention rules.

Change request

When you ask for a correction or deletion where local law allows it, we may ask for proof before acting. That protects your account file from changes made by the wrong person.

Contact trail

Each request stays tied to the contact route you used, the date it arrived and the action we took. That trail helps us answer follow-up questions and show what changed in the account file.

Questions on legal access

These are the questions we hear most when you want to understand access, record handling and request routes. Every answer stays tied to local law, account use and the contact channels above, so you can decide what to do with your account before you move ahead. If your situation is unusual, send the details with your account name and region so we can check the file that applies to you.

Access depends on local law and is available only where local law permits. If your state or region is not eligible, the account flow will not proceed there, even if another part of India can use it.

You can ask us to correct contact details, account name spelling or the region attached to your file. Send the change from the registered contact path so we can match it to the right record.

Yes, you can request a copy of the records we hold for your account where local law allows that request. We may ask for extra checks first, then share the file through the contact route you used.

Cookies help us keep you signed in, remember browser choices and reduce repeated checks on the same device. They do not replace your account data; they sit alongside it to support secure access and request handling.

We keep records only for as long as needed for account handling, audit trails, dispute queries and duties that apply under law. After that, the file is removed or reduced according to our retention rules.

Only the team that needs to handle the request should see it, and we use the minimum details needed to verify your account. We do not pass the file around without a clear reason.

If local rules change, access or account use may be paused, limited or closed where required. We will use the contact details on file to tell you what happens next and what you can request.

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